“These metrics are more than just numbers–they tell a story of better care for the community.” St. Joseph’s Hospital transformation success story.


Joe Bick

“The hub-and-spoke care progression system has revolutionized our operations. For 10 years, I had at least 20 patients holding in the ED. I don’t have that problem anymore. In 2015, we had an estimated loss of $11 million in outpatient surgery revenue because we were always at capacity. That has been completely reversed in 2016.” – Joe Bick, Acute Care Coordinator, St. Joseph’s Hospital, Syracuse N.Y.

A powerful statement about a remarkable transformation journey. And it took months, not years. Check out the full success story here.

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