“The hub-and-spoke care progression system has revolutionized our operations. For 10 years, I had at least 20 patients holding in the ED. I don’t have that problem anymore. In 2015, we had an estimated loss of $11 million in outpatient surgery revenue because we were always at capacity. That has been completely reversed in 2016.” – Joe Bick, Acute Care Coordinator, St. Joseph’s Hospital, Syracuse N.Y.
A powerful statement about a remarkable transformation journey. And it took months, not years. Check out the full success story here.