“I never realized the workarounds that nurses do because doctors tend not to do everything they should have done.” Physician Leaders Enlightened By Operational Rounding.

In this short video, Dr. Donovan Kendrick, CMO at Baptist Health, and Dr. Scott Wolf, President and CMO at Mercy Medical Center, talk about the secret to effective operational rounding and how it improves physician engagement, patient satisfaction and care quality.

Both doctors emphasize how purposeful weekly executive rounding encourages collaboration, communication and empowerment of everyone across the care teams. Ultimately, that leads to timely quality care and the best experience for all patients.

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