Posted in August 2016

“I never realized the workarounds that nurses do because doctors tend not to do everything they should have done.” Physician Leaders Enlightened By Operational Rounding.

“I never realized the workarounds that nurses do because doctors tend not to do everything they should have done.” Physician Leaders Enlightened By Operational Rounding.

In this short video, Dr. Donovan Kendrick, CMO at Baptist Health, and Dr. Scott Wolf, President and CMO at Mercy Medical Center, talk about the secret to effective operational rounding and how it improves physician engagement, patient satisfaction and care quality. Both doctors emphasize how purposeful weekly executive rounding encourages collaboration, communication and empowerment of everyone … Continue reading

Metrics that Matter: Considering Clinical Complexity with Length of Stay More Accurately Indicates Efficiency

Metrics that Matter: Considering Clinical Complexity with Length of Stay More Accurately Indicates Efficiency

We get many questions about the benchmarks of efficiency in hospital operations and throughput. Someone posed these questions in a recent LinkedIn discussion thread: “What is/are your suggested set of throughput metrics? What is the data expression of throughput?” I thought the answer was worth repeating here: The obvious starting metric is acute length of … Continue reading