Imagine software that provides:
- Nursing units advanced knowledge of when a patient will be arriving on their unit
- Patients and providers knowledge of when they will be receiving services
- Staffing coordinators knowledge of all probable admissions and discharges to factor into staffing decisions
- The entire care team awareness of the patient’s optimal length of stay
- Managers the ability to see unit length of stay and patient throughput performance in real time
Imagine software built explicitly to power a patient-first, zero defect, Lean production system and its culture, people and processes. Each role has specific processes and software in order to provide exceptional care efficiently, ensuring patients receive services on time, complete and correct.
With care production system processes, culture and software in place, the hospital has the following in place throughout the hospital:
Central coordination happens in the Care Coordination Center (Hub). In the Hub each role has tools that provide a global view of logistical patient needs. This includes all the bed capacity and demand, all the service order requests for patients, and all the current staffing levels and needs. Having logistics software at a global view, the Hub is able to proactively plan care paths and activities for all patients based on their needs.
The nursing units have software at a local level to see their units and their patients, quickly and easily, to plan their day. They are able to see potential admissions, tests scheduled for patients on their unit, the target length of stay for all their patients, and any patients that are expected to be discharged or who have discharge orders.
Service areas have software to see all patient orders, and patients that are scheduled – both inpatients and outpatients on the same schedule. They have one place to coordinate all the logistics of scheduling, transport, and communicating patient preparedness, ensuring patients receive services on time.
Environmental services and transport operations are integrated into the software to automatically assign jobs and provide system-wide visibility to the status of jobs.
Post by Kelly Weakley, a Transformation Engineer for Care Logistics