Posted in February 2015

Are Your Patients More Like Packages, Planes or Hotel Guests?

Are Your Patients More Like Packages, Planes or Hotel Guests?

Of course your patients aren’t widgets or production units. But analogies to other industries do help clarify the power of logistics in improving patient experience, throughput and care quality.   This SlideShare titled “Are Your Patients More Like Planes, Packages or Hotel Guests?” provides a fun, colorful explanation about how the approaches of UPS, air traffic controllers … Continue reading

Hospital CEO Chat Part 7: How Hospitals Can Put Patients and Families First, Always

Hospital CEO Chat Part 7: How Hospitals Can Put Patients and Families First, Always

Our transformational CEOs have already discussed how reliably efficient care is also the greatest quality care. So what about the goal of patient-centric care? Hospitals aim to deliver patient-centered care, but even with the best intentions they’re often just not wired to do so. Patient satisfaction initiatives and department-focused performance projects help in fits and starts, … Continue reading

Hospital CEO Chat Part 6: Strengthening Physician Relationships With a Reliable Care Model

Hospital CEO Chat Part 6: Strengthening Physician Relationships With a Reliable Care Model

Hospitals seek to cultivate strong relationships with their doctors–building trusting, collaborative partnerships that best serve physicians, hospitals, and most importantly, the health outcomes and experience of patients. Hospital programs for physician alignment and affinity take many forms. But how much does improving the core of care orchestration and efficiency across the hospital improve the physician … Continue reading

A Model for Medicare Breakeven: New Hospital Guidebook Published

A Model for Medicare Breakeven: New Hospital Guidebook Published

Medicare breakeven is an Everest for hospital leaders, elusive despite bountiful guidance and analysis from the Advisory Board, HFMA and others. But it’s achievable. And sustainable. So say the authors of a new publication titled “Medicare Breakeven Challenges?: A Model to Achieve Sustainable System Performance.” Download it here: http://www.carelogistics.com/landing-and-redirect-pages/achieving-medicare-breakeven-a-care-model-for-sustainable-hospital-performance-request.aspx Hospital transformation and operational veterans Samantha Platzke and Ben Sawyer … Continue reading

Becker’s: 3 Ingredients for Achieving Total Hospital Efficiency

Becker’s: 3 Ingredients for Achieving Total Hospital Efficiency

Becker’s Hospital Review recently published a terrific profile of the tremendously successful CareConnect transformation initiative at Mercy Medical Center in Springfield, Massachusetts. It highlights key elements of culture change and care logistics that we emphasize here: Embrace a positive, patient-focused culture and system aim Adopt a hub-and-spoke care “production model” Adopt the right software to efficiently orchestrate … Continue reading