In 2013, Baptist Medical Center South in Montgomery, Alabama, embarked on “Creating a New Future,” a transformation journey to ensure that it will provide the best patient care and thrive in the new value-based era. The hospital committed to establish a logistics-based system as the cornerstone of its efforts. The system includes a new hub-and-spoke care coordination model, with logistics software to power reliable operations and “tie all the other systems together,” as one person characterizes it on this video.
You can see the Baptist team’s enthusiasm about communicating better, working as a unified team across the hospital, and being able to focus first on attentive, exceptional patient care. In the video, Baptist cites big gains in care quality, throughput, and patient and caregiver satisfaction. Watch Baptist CEO Peter Selman and the dedicated team at the hospital tell their amazing story.