Posted in December 2013

Hospital professionals, finish this sentence: “To create a continuous improvement culture we need to…”

Hospital professionals, finish this sentence: “To create a continuous improvement culture we need to…”

I can’t take credit for this simple but brilliant query. Vincent Capasso, senior director of operational process design at Intralign, posted this in the LinkedIn ACHE members group and provoked a flurry of thoughtful and interesting answers: ….acknowledge, at every level, that creating that culture will also be a process of continuous improvement. …Recognize and … Continue reading